Custom work, special orders, personalized or engraved items (including Mother's Rings), cannot be returned or refunded unless there is a manufacturing defect.
Return shipments can only be made after receipt of a Return Authorization Number, (RAN), from us. This RAN number must be marked clearly on the front of the returns package, and must be sent, along with the original invoice, via an insured carrier, to our company address as seen below, (a return address label will be included with the package).
Continental Wholesale Diamonds
1715 N. Westshore Blvd Suite 150
Tampa FL 33607
Shipping charges previously paid by the customer at the time of purchase are non-refundable. The customer is also liable for all shipping, insurance and handling costs associated with the return. Shipping and handling costs will be refunded only when the return is necessary due to our error.
Returned item/s must be returned in their original state and condition. Should the item/s not be in their original state and condition all return privileges will be withdrawn.
Please insure all jewelry valued over $500 before returning the product to us. We will not be liable for any loss which may occur during the return process if the goods are not insured.
Following satisfactory inspection of the returned item/s refunds will be processed. Refunds on payments made by credit will be made to the original card only. Likewise, payments made through PayPal will only be refunded to the original accounts debited. Your credit will appear after the completion of the monthly billing cycle.
To exchange an item contact our customer support team for details at email@example.com
What if I decide to change my order after I have paid for it?
To cancel or change an order customers have to send an email to firstname.lastname@example.org as soon as possible.